Really exited to try out this place, we're new to Charlotte and have seen it a lot on yelp and heard good things. Sadly they definitely lost two potential customers due to their service. We ordered take out and the estimated time was 7:19 we arrived a little later than that and the order still wasn't ready. No biggie. We waited it out, but then 30min later nothing new so we complained and asked about our order. The waitress took forever to get back to us and when she did an hour had passed by and she told us our order had been stolen. Later when asking to speak to the manager he was rude for starters and then when told about the waiter letting us know the order was stolen it was a complete lie and there was never any order placed. For a restraunt to keep a customer waiting for longer than an hour is unacceptable.. This place needs to get better people in charge or trained better. You lost two potential customers that would've loved to waste their money on your establishment. Hopefully your services doesn't scare away more food fanatics.