| rev:text
| - This review is specifically for the pharmacy department. I went to pick up two prescriptions after dropping it off over an hour before right after going to urgent care. Finally got to the tech, she told me that they are out of one of the prescriptions. Without offering any type of next steps, as if she was expecting me just to leave as if I don't need my medication. Who knows, maybe they are used to people just getting prescription medications for fun??? Anyways, puzzled why they didn't call me to let me know so I have option to go to another pharmacy before making the trip to the store to wait over 20 minutes in line and after having to go to urgent care to get the prescription in the first place -I asked them a logical question : when are you going to get them in stock? Annoyed with my question, she looked it up reluctantly and told me it wasn't available until 3 days from now. Which is not ok, and again she gave me the blank stare. I asked her if she can call another pharmacy down the road to see if they have it. Again, still puzzled why they didn't do this when they realized they were out of stock. And you guess it....she reluctantly said that she will ask someone to call as if my request was sucj a huge favor to ask and then told me that I had to wait in yet ANOTHER line to pay for the medication that they were able to fill.
Wtf? Ok.... So I had to wait for another 10 minutes to pay for my medication with someone else, who was a hot mess and keeps telling me that he's not equipped to be a bag boy. I didn't think you need to be equipped at all to operate a simple cash register, especially since he works at a pharmacy and I told him that I didn't need a bag. After all that fun, I was told to wait AGAIN, to hear back if the other store had it. Waited another 10 minutes to be told that none of the stores within the city has it?
I am looking for couch medication not a cure for ebola!
Again, got another blank stare for her, but had to ask the next logical question- can you give me back my prescription so I can get it filled at a totally different company? I mean, were they holding my prescription for ransom or something? Of course, she had to ask someone elsento figure out how to do that. These are very simple questions people!
So having wasted almost an hour getting to this store and dealing with incompetent and inconsiderate pharmacy techs, I have half of my prescription filled and a loadfull of attitude and rudeness. I know they had to do "work" while at work, such a tough life wah wah wah, because I asked them to check the other pharmacy but they could have saved themselves from doing all of that and myself from wasting time while being sick if they had the freaking decency to make a two minute phone call when they realized they did not have the entire prescription.
It's basic decency and common sense. Get this through your head. Your customers are either sick or is there for someone who is sick that they care about. You should treat them with compassion and consideration - not with apathy, dismissiveness, and annoyance. You're not there as a favor to your customers- you are there because you are getting paid to do your job well.
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