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| - I was 2/3 of the way through my third pregnancy when I switched to VWFW. Before I changed my care to them, I was able to speak with someone in the billing department (before even making an appointment) who was extremely helpful and friendly. I was able to set up a new patient appointment within a week (they actually had an opening for the day after I called, but I was unable to make it then!). The telephone staff has always been very courteous and upbeat. I LOVE that I don't have to wait 5, 10, 15 minutes just to talk to a human. I've never had to wait more than 2 minutes when calling in (for scheduling, billing, etc.). Most times I've been able to talk to an operator immediately.
The office itself is very comfortable. There are big tvs in the waiting area, the decor is nice. The patient rooms are dimly lit and cozy (vs white-walled and institutional). There is a padded bench to sit on with a bin full of toys below it.
So far, I've seen two midwives and have had my blood drawn. The midwives were very patient with my five million questions, did not rush me, and had answers to everything I wanted to know, or directed me personally to the person that could find it out. Their billing staff is in office, and they were able to confirm my benefits while I waited for my glucose test. They also have in-office ultrasound rooms, and an on-site lab for LabCorp. My insurance isn't contracted with LabCorp, but they said they could draw the blood and send it off to Sonora for testing. Very convenient.
What I really like about VWFW is the option of the "Family Circle" pregnancy group. It's led by the midwives on staff and a group of women and partners with a range of close expected due dates have their regular prenatal checks in the evening - combined with the info that you'd usually get from a hospital class. I love that I and my husband don't have to take off work for all of the appointments, or devote half or all of our weekend to a birth class.
What really blows my mind, though, just happened today. I faxed in a medical records request for the blood work I had done, and I received the records via fax (as requested, which almost no one ever does) in less than an hour! The Medical Records voicemail said to give it 5 days to process the request. I couldn't believe it. No one sends out medical records that quickly. I am truly amazed, and thankful for the incredible service.
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