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  • I've shopped at Lee's stores around the valley for over two decades. I can typically find what I'm looking for every shopping experience. If I cannot find what I'm looking for I ask and either an employee can find it for me, or they check their inventory [on a computer] and provide the status of that item (ex. not available, currently available at a different Lee's location). Recently I shopped at this location; attempting to find a specific wine. This Lee's is the closest to my house. I asked and an employee looked it up and told me that it was available at two other locations; not at this one. Before leaving I did purchase a couple of items at this location; one item being a recommendation from an employee who was assisting me. The staff I interacted with were courteous and somewhat helpful. I found out later though that they could have offered to order the wine [that I was looking for], and upon check out I was not asked if I was a "rewards club member" nor was I aware such a membership existed. A couple of days later I went to the location that was closest to my house [out of the two that supposedly stocked the wine] only to be informed they did not have it in stock either (Boca Park location). An employee again searched their database and I was told it was available at only one location in the city. The employee was courteous. The employee at the West Lake Mead location had stated the wine was available at two locations. So, I'm attributing this error to the inventory system. The wine I was in searching for was at the Las Vegas Blvd. location which is half an hour drive from my house. I was not thrilled about the drive but a few days later I trekked out to the Las Vegas Blvd S location and was pleased that they did in fact have the wine I wanted. During check out I was talking with the cashier and she informed me that they/Lee's can order wine for me. I told her that I wasn't aware of that and that the employees at the other two locations never offered to do that for me. I'm glad she informed me of that service, but was annoyed that the employees at the other two locations never mentioned they could order the wine for me. During the checkout process she asked if I was a Lee's Rewards Club member. I never knew there was a rewards club available. I told her I've never been asked before nor have been made aware that one existed. She signed me up. I had a very nice experience at this Lee's location and the employee (I cannot remember her name unfortunately) was extremely helpful. I gave the Las Vegas Boulevard location a five star review. Now that I know, the next time I go to the Lee's liquor location closest to my house I will request they order the wine I was searching for so I don't need to travel across the city. I would give five stars to the other two locations IF the employees at the other two locations would have made me aware that I could have had them place a 'special order' for the wine I was looking for as well as made me aware of the rewards club upon check out (I had purchased other items at the first location). Even though the rewards club and the service of ordering the wine I was looking for was never mentioned at the first two locations, the employees were courteous.
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