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| - Let me start off by saying this isn't the first time I've been here. But it will most likely be the last. After dinner, my friends and I decided to get some dessert from this place since they serve patbingsu (a korean dessert) and my friends raved about how great they were. I've only been here twice for hotpot, but today I opted for the dessert to share with friends. Now here's where it pretty much goes downhill even before we get our food.
We wanted to order two desserts to share amongst the four of us, HOWEVER, when the waiter came to take our order, he said we weren't allowed to order JUST dessert. Apparently the manager of the restaurant implemented a (stupid) policy about how customers MUST order either hot pot or a drink PER PERSON before they can order ANYTHING ELSE on the menu. Now I know what you're thinking. What kind of person trying to run a restaurant force customers to order something they don't want so that they can order other things off the menu?! We immediately felt appalled by such demanding and absurd actions the manager would take in order to force people into spending more money. Well unfortunately for him, the policy drives customers away, and will easily make people spend their money elsewhere in a better restaurant that WILL take their money regardless.
My friends and I were furious about the idea that the manager/owner would stoop so low, that we wanted to speak to him ourselves. Our waiter said that he wasn't available to speak with us on the phone, but didn't give us a reason why. To be quite frank, if a customer wants to speak to the manager and they refuse to do so, that just shows a reflection of how terrible the place is being managed.
So our waiter told us to talk to his co-worker, another fellow waitress. She said the same exact thing he did, and I told her that we would stand up and leave the restaurant right now if they didn't want our money to be spent there. So she gave us an alternative solution: buy whatever dessert we wanted, and pay an extra $4.45 charge. For no reason. So basically we'll be buying what we want but spend extra money on... nothing. I asked her if anyone has ever complained about this absurd policy, and she had the audacity to say no, even though my friend came there before and knew about the policy. We did know about the policy ahead of time, but my other friend assured us they took it down and it wasn't like that the last time she went. Bad service, misinformed employees, and terrible management. And that's only the half of it.
My friends and I, still upset over the whole dessert fiasco, opted for drinks instead since we were already there and didnt want to look for another place elsewhere. Mind you, they do not include the toppings in their prices, so its an extra charge of $0.75 for jelly (which is pretty steep considering most bubble tea places charge $0.25 or give it for free). So I ordered the ferrero rocher slushy drink and the waiter comes to deliver my drink. He said, "chocolate brownie slushy" and I told him that's not what I ordered. So a few seconds later, he goes back to the counter, and guess what?! He returns with THE SAME drink. BUT WAIT - it comes with a different name. The drinks were heavy on the ice, very diluted, and tasted powdery. It was just bland drinks made of powder and ice straight from the blender. Nothing special, yet highly overpriced for bubble tea.
Overall, if you are in need of trying their dessert, or any other items on their menu that is not hot pot or drinks, please, SAVE YOURSELVES. We argued for over 20 minutes with the waiters and that got us nowhere. We will be contacting the manager tomorrow to speak about this dreaded policy, and hopefully this will save other customers form experiencing the same dread we experienced today. Till then, please please PLEASE spend your money elsewhere. It was not worth the time or energy to eat or drink here.
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