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  • Not a good experience. We called Collins to do a check-up, even though our AC units were operating fine. It's Arizona, gets pretty hot, we have kids, the tought of our AC going out is scary. So, the Collins technician came out and told me that I ABSOLUTELY needed to do $1600 worth of repairs. He said that my unit would not make it another month or two, and that the $1600 was necessary to get to the starting point to see the bigger problem. The technician even went so far as to putting on a bit of a dramatic act, looking down and shaking his head in disgust at the numbers on his gauges. He then called his supervisor on the cell in front of me to discuss how "bad" my A/C unit was (all part of the act, apparently). Because this guy came across lame and suspicious, I decided to get another opinion. I found another repair service that checked my A/C and said it was actually in perfect shape, except for a small $50 part that could be replaced if I wanted. I read the diagnosis that Collins gave on the invoice to the new repairman and he couldn't help but smirk. He knew. i almost got taken by Collins. I write this review not to bash Collins Comfort. I'm sharing this because I really think people are taken advantage by fear tactics like what I experienced. How could Collins conclude that i needed $1600 worth of work and another, more experienced guy, tell me that it my AC unit is fine. Don't go here.
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