rev:text
| - I've been to Patty's Closet several times and always found the staff to be friendly and helpful...but my last visit was the icing on the cake!
Patty was at the store when I arrived, and help me to pick a few different dresses to try on for a wedding reception. Unfortunately, the dress I liked the best was a little bit too tight, and it was the last one they had left. Patty suggested that I cut out the lining of the dress, because that was the tightest part, and should help the dress to fit better. She must have read the look on my face, because she took the dress and cut out the lining herself...she said, "If it still doesn't fit don't worry, because its the last one we have anyway." After she cut out the lining, the dress fit perfectly, but the neck line was a little jagged where what was left of lining folded up over the outer layer. "I can fix that!" said Patty...and sewed the neckline herself while I was still in the store. Way to go above and beyond! Most places would have said, "You can get that altered" or "Take it to a tailor" or "I don't have a bigger dress, sorry". While I don't expect all the staff there to be able to tailor a dress to fit me, I know that amazing management like that is inspirational to other employees and sets a really high standard.
The reason that Patty's Closet does well, and the reason that I will keep going back, isn't just because they have nice, affordable clothing...the level of care and customer service there is phenomenal. There are plenty of boutique style clothing stores in Las Vegas...but Patty is the reason her store is my favorite, and I know that they try and hire people who care about their customers as much as they clearly do!
|