We have used this company for a couple of years. They rescheduled multiple times due to all the rain we have had locally this summer and we rolled with it. We called because of a weed issue and they came out and treated but it killed our grass in front and back. We called them to report this and they came out and said they would fix it and we were thrilled with the wonderful customer service, great right? Wrong, they later emailed us telling us it was basically all our fault because we were not consistent with our treatments and that they would only fix it if we purchased additional add on treatments and didn't miss one treatment for the next year or they would come back and make us pay for what it cost them to fix our lawn from their error.