I like to try and support local businesses in Charlotte. I've passed by this mattress store many times without noticing it, mostly due to the construction going on around it and its almost hidden location off 74. After looking through their inventory online and reading other reviews, I visited them 30 minutes before they closed. Cindy (owner) welcomed me when I walked in and briefly explained how the mattress inventory was laid out from lowest to highest price and then told me she was there if I had any questions. Although this was my first time mattress shopping (and of course I had tons of questions) I could see the value of her leaving customers to browse on their own. I explained what my budget was and she made sure to disclose all details surrounding purchase and delivery so that I was fully informed of what I'd be paying out of pocket. No negotiating involved, but I think Cindy took a liking to me because of the deal I got on a memory foam mattress. They offer free delivery up to a 15 mile radius, and her son is the guy responsible for handling all deliveries (who was also easy to work with at the time of delivery). After 3 weeks of sleeping soundly on my new mattress, I had to go ahead and praise this local mattress warehouse for their quality, low price points, and extraordinary customer service from the moment I walked into the door.