First, this is a review from the perspective of buying a formal dress for a special occasion NOT from a bride or bridal party experience.
I wasn't even going to go here as I saw a few terrible Google Reviews of poor customer service for this location. My daughter needed a formal gown that we were not able to find at Nordstroms, Belk, or Dillards. Our shopping time was on a Monday morning around 11:30am.
We first went to J. Majors Bridal Boutique at 2400 Park Road. As soon as the Sales clerk learned that we were not a bride or part of a bridal party, we were immediately left alone. We then headed to NYBride at 4618 South Blvd and pretty much received the same treatment. Both were rated highly by bride and bridal party so I believe that their Sales Associates were instructed to focus only on those customers as a revenue potential is much higher with that group than someone buying a special occasion dress.
Since our experience with customer service have been pretty atrocious with both stores, I decided that why not go to David's Bridal. We were pleasantly surprised while we were browsing the very well stocked store when 3 different Sale Associates approached us to offer their help. Once we found dresses that my daughter wanted to try on, a Sales Associate named Shakira promptly escorted us to the dressing room. Eventhough she was also helping 2 other customers, I was able to get her attention 4 different times to ask questions and get help from Alteration staff. I felt that the service that I received was attentive and I would definitely go back here if I ever need a special occasion dress again.
Thank you Shakira for your outstanding service while we were there!