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| - I am dropping this to 3 stars as it has sort of gone downhill and our recent experience did not live up to previous visits. My mom and I make a day trip to Cleveland every year in August and have eaten here before going home for the last 5 years. We came again on a Monday around 7pm and it was not really that busy. All the booths were filled though, so we had to take a table. The tables looked well worn and in need of replacing. No condiments (soy sauce, pepper, sweeteners) or additional menus, napkins, etc on the tables. They were completely bare. They didn't even offer or have in the silverware rolls any chopsticks!
I looked at their menu touting their 20th anniversary, and it seems the company was bought by a new owner last year. Not sure if they are still in a transition stage or what. It touted the "updated Fresh Market Bar" where you make your own stir fry (what we get every time), and it was really no different to me than previous years.
Only seemed to be 2 main servers and one that was dealing with patio before a storm hit. Ours was very inattentive. Took close to 10 minutes from us being seated for her to come take our drink order. My mom went right into ordering our food first because she was annoyed (and we had a 2.5 hour drive back after). We got the market bar stir fry and thankfully, she did bring our containers for that that somewhat quickly.
The market bar still looked pretty messy. Luckily, I could get a decent selection of most items that I wanted, but no one was around restocking, cleaning up, etc. The cooks though there are always awesome and friendly. They are the ones doing all the work over those hot woks and seem more than pleasant.
We were happy with our food. While not cheap, the stir fry does give you a big portion. They now don't even charge for Tofu overtop of the Vegetarian price, which made my mom happy, but it is the same $2.50 upcharge for chicken or beef and the serving is very small for the size of the rest of the stir fry. I would check to make sure you like enough of the vegetables on the market bar or you will not have much to eat. Even the noodles you get are not that much. I probably ate about $10 worth of fresh pineapple in my stir fry though, so it evens out.
I had a pop (which cost $2.99, jesus!), and even with our server coming through multiple times to other tables, she didn't come to give me a refill. My mom tried to flag her down once, but she ran into the kitchen, and then it took her about 5 more minutes for her to come back around, but first had to go to all the other tables. She had come by literally as we sat back down with our food, too hot to eat yet, to "see how everything was", and then that was it .We did not have the big liquor orders of other tables. I just needed a caffeine boost before my drive and wanted to at least get my money's worth.
Though if you are going, go to their website and sign up for the email list. They will send you a $5 off coupon (got mine in about 30 mins) good for 2 weeks following the email.
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