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| - UPDATE: After several months, Moon Valley FINALLY came out to inspect the tree (see below). To their credit they accepted responsibility and today replaced the tree. The planting job is just fine. They showed up with a half dozen guys, so it didn't take long. I would give Moon Valley a higher grade if they were more timely.
ORIGINAL POST: For years I have bought all my nursery supplies from Starr Nursery and have always been satisfied. Last Spring I got sucked into a"sale" advertised by Moon Valley across the street. I bought 3 "large" trees which includes planting. By the time I paid all the add-ons (like staking and gallons of their "Moon Juice" that is required for the " warranty") I was about $1500 out of pocket. Within a month or so the branches on one of the sumac trees started drooping so it looked like a sad, pathetic specimen. I sent photos and the Moonies said to let it go through the hot summer and it should perk up. It hasn't. In the meantime, a Desert Willow started losing its branches. I don't mean the little ones-- several of its main branches 2" and greater in diameter. And I don't mean they died. They broke off the main trunk. They just failed at the point they attached to the tree. First one. Than another. That is when I called and sent photos. First they said it was wind damage, bit it is planted in a protected area and there hadn't been much wind. Then they said we inadequately pruned. Actually, we do prune, but it is a willow for God sake. Then they said we didn't properly water, but it is on an automatic watering system that feeds lots of trees that are doing just fine, thank you. More continued to break off. We have a single large branch left at this point. I looked closely at the broken branches. They are black in the center. I am convinced Moon sold me diseased trees. It has been several weeks since they said they would come look at them, all the while saying it was somehow my fault. Still no sign of a Moonie. I should have turned around and walked out when I first went in there and felt like I was being sold a used car. I am still hoping against hope that Moon Valley will do the right thing and replace my sick trees. Stay tuned and see if they give me reason to amend this review. In the meantime, I would avoid all the fake positive reviews and go across the street to Starr where they actually honor their warranties and are incredibly helpful. Moon Valley has been a nightmare.
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