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  • After having ordered at the busy drive through, it seemed our order was overcharged. We could not get their attention so we pulled forward and while waiting for the cars in front of us, phone called this Sonic. The call was answered right away and the gentleman, Michael Joyce, crew leader, came out to our car and made it right before we even needed to pull forward. Kudos to Michael for his great customer service and not charging us for Sonic Splashes rather than the carbonated waters, with no flavoring, in which we ordered. It's really no big deal to begin with and he did not nit pick or argue the point but instead was happy to express that which IS important - a sense of good quality and service. The few Sonics that overcharge, for selling something that was not asked for nor included simply because they can charge for absent flavoring by pushing a different button on the register, lose more business and respect than the meager dollars and cents they may gain for corporate's sake. Five stars earned because this good employee can think for himself on behalf of the company he works hard for.
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