Staff:
I stopped by with a guest pass, and right off the bat the manager tried to finagle a long-term commitment out of me. I was reluctant, and he launched into an interrogation that was simultaneously dripping with condescension and seething with impatience. The questions exuded an inability to understand his client base; he started with, "Well, is this the closest gym to your house?" in a disdainful tone coupled with a patronizing eyebrow raise.
A gym manager should believe in his product enough to think that his gym has some sort of competitive advantage, some differentiating property beyond proximity to a member's house. Lack thereof demonstrates either poor fit with regard to staffing or an absence of said distinguishing attribute.
Facility:
I didn't venture into the gym after that extraordinarily negative experience, but it looked crowded.