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  • This regards the Service Department. It could be better but it could also be worse. For one thing, they don't provide free car washes. At a time when most luxury dealerships provide complimentary car washes in which you can drop your car off, it is unfortunate that Chandler MB is still behind the times. They have never offered to pick up or drop off my car. I get you can't have a standing policy for that but I've never been offered this service...not even once. For the amount of money I've spent on Service here, I feel that I should have been offered this service at least once. I know Cadillac owners whose cars are picked up and dropped off; how is it that Mercedes can't offer a similar service? Another big problem is they don't have many loaner cars. If you fail to drop off your car in the early morning, you will be forced to renting a car from Enterprise as all their Mercedes loaners will be given out. Regarding the service managers. Nate Rogers is an amazing service manager but outside of him, I don't know if I could recommend another one. Nate treats all of his customers with respect and does his best to accomodate them. My experience with the other managers was not positive. If you are going to get your car serviced here, I wouldn't consider anyone but Nate.
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