Very polite...... Extremely clean and the dogs seemed happy. The dogs received the works and both are rescues and a bit stand off ish. The so called maltipoo was very knotted but seemed very happy upon pickup and the style of her cut was great. I was not able to get back timely but they were very nice about keeping the dogs for an extra few hours. Definitely the best place I have tried. I love the requirement of showing history of shots because I know the dogs visiting are up to date. Definitely go!!!!