| rev:text
| - I made a terrible mistake by calling this company.
Please do not make the same mistake.
It was 100+ degrees outside and my air conditioner stopped blowing cold air. I noticed a service van in my area for "Christian Brothers" I figured they were honest, because of the name. WRONG.
I called the number on the van and scheduled an appointment to fix it that day. They missed the first appointment. I drove four hours for my wife and young kids to stay at her parents; the hot was way too hot. I had to call Christian Brothers to find out "the tech was in an accident" and "could not make it." I rescheduled for the next day, which they said was the only available timeframe.
He arrived on time to the second appointment the next day. After testing the unit, they said it has a leak and needed to be recharged. At this point it is 95 degrees in my house. So I told him to fix it. He said it looks like an easy fix. Hours later he came back to tell me it was not an easy fix and is going to be $2300. I explained that is a lot of money for me. He reassured me and said he guarantees this will fix the issue, and no other work will be needed. I explained that I would not pay anymore than the $2300. He said he was 100% certain the leak repair and recharge would fix it. I figured at this point I was stuck paying the fee. Hours later he comes down and says it will be another $1600 to fix a bad capacitor. He said there is nothing he can do and he needs the $2300 and the $1600 to fix the capacitor. I explained to him that is not what I agreed to. He said there was nothing he can do.
At this point I want him out of my house. I paid the $2300 and the ac unit was still blowing hot air. I immediately called the main office.
The phone was quickly answered and I requested to talk to a manager or owner. The lady explained "He is not available" and "could not talk to me." I explained the situation and she said there is "nothing she can do".
At this point I was baffled. I paid $2300 for nothing.
I explained that I need to speak to the manager or owner, or I was calling the BBB and ROC. I finally had enough of this company.
The tune changed and all of the sudden he was available.
She called the owner, who I personally was unable to speak to. He told the secretary he would speak to the tech and call me first thing in the morning.
At this point my house is 95+ degrees, I paid $2300, the service desk and owner are no help, nobody wants to take ownership of this issue, and they want an additional $1600 to fix the issue.
I waited until the next morning for their call.
The owner called and explained he is going to "take care of it." The tech then called and stated he is on his way to fix the capacitor for free. They made it seem like they are doing me a favor by fulfilling the repair he originally guaranteed.
After two hours the issue was fixed and the unit was running again. Finally!
With this plan they offer two free inspections to ensure the work is completed correctly and check for any other issues.
I called them seven months later to check the unit.
The tech stated it has a bad compressor, and bad contactor, and appears the unit is going to fail. He recommended replacing the compressor for $1100-1700 or replacing the unit for 12K. He also told me it was time to renew my year coverage (which somehow expired in seven months). I showed him my paperwork and he looked baffled I still had it. He explained there was some kind of mistake. I asked him to leave.
I called another local HVAC company based on yelp reviews. The service call and contactor was $85 combined. The compressor was fine, and the unit was running well, and still runs to this day. The tech for this company stated there is no reason to replace an AC unit that is 6 years old. He quoted me 6K-7K for a new unit installed (because I asked for one out of curiosity).
Overall, Christian Brothers says it uses flat rate charges to save you money. This is false. They say they charge fair market cost. This is false, they overcharge on everything. The customer service is terrible. They have to be muscled into doing what is right by the BBB and ROC, and they need to be avoided.
Do not make my mistake and call this company. That would be foolish.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)