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  • Nothing personally against this store specifially, but Sprint service overall is absolutely dreadful. I have been fighting to get some sort of signal for a YEAR when Sprint customer service finally offered me the Airave personal tower. Well, the first one didn't work, so they said they'd rush out a 2nd one. After waiting a week, I called again and was told they were on back order and would be another 2-3 weeks. Would have been nice to know that my rush 'wasn't'. 2nd one arrived, went thru the whole set up and wait, but to no avail. After several calls to Sprint, I was told that this unit was reported as lost or stolen at one time and could not be activated. How does this happen??? Neither Sprint nor I know.. a THIRD unit was sent to me, which did work but when I told the phone tech that I only had 3 bars (which IS an improvement on my usually one bar), she told me to stand closer to the unit. Really? That kind of defeats the purpose of wanting coverage in my whole house... THEN I got a new car with an internet radio... now we have a whole new issue. To make it short, the system is useless to me as SPRINT never can seem to connect or stay connected. So, on another call to Sprint for assistance, I was offered the same explanation: "They are working on the towers and should be done in about a week" which I've heard for nearly a year... and a whopping credit of $27.50. I am almost ready to pay the huge early termination fee for all my lines just to find a service that is.. a SERVICE. Even though the phone reps are polite, they are unable to help, thus making them useless. Everyone I talk to about this issue says "Yep, that's Sprint - I would never use them again." Being a 10 year customer, I would think that I'm worth more than $27.50 to them. I hope your lack of anything helpful is worth this one star rating and a public blast to you, Sprint.
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