This was my second time coming in to get my heels fixed. They remembered me by name and shoes and were very friendly. They cleaned my heels and the smell was gone they noticed I needed new soles and replaced them with better soles-did cost extra of course. I will bring anything and everything now to get fixed there. I am very pleased with their work and quality. A little more expensive than I thought it would be but it's better than buying new shoes again. I don't have one complaint. Very fast with getting things done as well. Next day it's done and ready for pick up.