Just came here today for a pedicure. I booked an appointment but they made me wait 20min before they started on me anyway. The actual pedicure itself wasn't bad. They have a decent colour selection. But towards the end she was rushing so much because another woman was waiting to get her nails done. I don't think they manage appointments well because it seemed a lot of people who had appointments were waiting a long time and some people just fully walked out, annoyed. It seems people come here mostly for convenience because it's located downtown. The only reason I came here is because it's close to my work and has good reviews, but I won't come back and I'm annoyed at myself for spending money on a mediocre pedicure.