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| - Faema, Faema, Faema, how I wish I could recommend you.
Your food is okay, sometimes really good; your coffee [for which you are renowned] is okay, also sometimes really good.
But your service ... well, when it's good it's very very good and when it's bad it's awful!
More than once I've been astonished by your attitude.
I have had the pleasure of having wonderful, attentive, spot-on service, like when we were out on the patio in the summertime, during a very busy lunch, and our server made sure we always had everything we could possibly want. He made it seem effortless.
And sadly, that only makes the bad more glaring.
Like when we came for Brunch on a bustling Sunday and ordered some simple eggs and toast. They were ready in just a few minutes, and we watched while they sat on the counter slowly cooling and congealing while our server waltzed around the room with absolutely no acknowledgement that our order was up.
Not that she was so busy serving other tables. Nope, just waltzing around. Seriously.
Or when we came mid-week for lunch and ordered the special: Panini with Soup or Salad, $8.95. We chose Greek salad, and were charged an extra $3.95 because the panini came with pasta salad. Really ?? It did not say that anywhere on the menu, and forgive me for not reading your mind. Of course if the server was any good, she would have alerted us to the fact the "salad" was pasta salad, and if we wanted Greek there would be an extra cost.
When I went up to the cashier to ask about the bill, she said, 'oh yeah, the server should have told you', and charged us anyway.
Sloppy, poorly handled.
The Faema experience is not worth hoping you might get one of those wonderful attentive spot-on servers because chances are, you'll get one of the duds.
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