I go to Sam's all the time because they (Ann) ALWAYS gives me the perfect haircut. It took me years to find someone that could cut my hair just right. YES they can get a little busy at times (which adds to their frustration) and a little irritable with the customers. Give the ladies a break (Nancy) they're giving $8.00 haircuts all day and most often while being short staffed. I think this is common in all of the service industry. The ladies all have a great sense of humor. Most are all mothers and would never hurt anyone. I can pretty much confirm that since I have been there so many times.
If you want to speed things up you can call them and request to be put on the list. Saves A LOT of time. My preferred lady is Ann. She's been so nice to me and converses with me like she's known me for years. Please don't let one (or two) bad experiences ruin your overall perception of this little hole in the wall salon. They're just like the rest of us. Strike up a conversation with them. They like that. And don't forget to tip them. I am always so satisfied that I tip generously.