Called for an estimate for new brake pads and rotors. Was quoted $800 on the phone. Brought the car in. Lo and behold, was charged $1100. Okay--fine. I will deal with the upcharge though not happy about it.
Then drove away and the tires were all out of balance, car shaking when I went fast.
So brought it back and they said: "yup; all tires out of balance." They re-balanced but then charged me for it!! It was only $65 but, come on! They obviously didn't put the tires back on the right way when they did the brake job; would have expected them to just comp me and apologize. Now, over $65, I'll never come back.
Oh, and the loaner Cars they let you borrow (ironically) have barely functioning brakes. Very dangerous!
UPDATE: I will say that after I posted my original review, the manager called me and was very nice and apologetic. He refunded the $65 and promised to look into the loaner car. That was solid customer service. In light of that follow up, I have bumped up my review from 1 to 3 stars.