| rev:text
| - I've been going to this dentist for about 5 years.
Most of the times I go there (2x year + sometimes a 3rd time per year) I feel the exact same way as L.M.'s review on 1/27/2014. I never thought to review Dr. Peters on Yelp because I really believe in giving small businesses a chance- even several chances - before publicly giving a "meh" review. Sadly, I am reviewing now with a 1-star review only to say buyer beware.
Both I and a professional staff member at Warner Village Cosmetic and Family Dentistry have recently been working hard at getting some healthcare/insurance information straightened out for a day guard Dr. Peters recommended for my severe bruxism. The staff member was extremely patient and friendly in trying to explain complicated dental insurance to me. She told me that bottom line there are no guarantees in price because of the way Dental health Insurance companies work. She suggested I call BCBSAZ to feel more comfortable in the numbers. I agreed that was a good idea. No harsh words were ever exchanged in this dental office by the staff or by me.
Fair enough; I called BCBSAZ to get the real numbers from them. BCBSAZ patiently explained it all to me - and it took about 30 minutes and multiple calculations to explain. Fine with me, becuase yes, dental insurance is quite complex.
Next step was calling back the dental office to basically report "yes, let's do the appointment since I now have the price from the source. I told the nice employee that oddly enough, the price I got was a bit different from your price (which neither of us could figure out, but that's ok - I wasn't mad - it was just information that made us go "huh."; and I also reported that "oh, yes, I asked BCBSAZ about a dental claim that was unpaid that you asked me to ask them about when I called them. BCBSAZ told me that they haven't received it but that they received a different amount claim for the same person on the same day from this provider."
My intentions were purely to inform and follow up with what they asked me to do. I wasn't mad; the employee didn't seem mad. She said she would have the insurance person follow up with me via email. No problem for me - that's typical in business.
I'm not sure what went wrong. Next thing I know (within 1 day), I received an emailed, signed PDF/letter from Dr. Peters that basically said in about 4 paragraphs that since I have lost trust in her clinical skills and her staff, she doesn't find this relationship productive and that she will not treat me anymore. Wow. You be the judge.
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