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| - It is a scientific fact that people tend to remember their first impression, and last impression much more than anything happening in between those times. That is our experience at the Flamingo!
In a nutshell: everything worked out in the end... once the requests were made.
Booked a "Deluxe room" through Expedia and got a good rate (but not as cheap as the good rate at some of the other Strip hotels). We thought we'd spend a little more and get a better room.
Upon arrival the check-in went quick and smooth, but the room assigned us was really nasty. Dirty and dingy. Not "Deluxe" at all. Hotel says the Deluxe room is distinguished from the Classic by the decor. I can't even imagine what kind of craphole a Classic room must be.
Request for room change was quickly satisfied, but the next room (nonsmoking) reeked of smoke. Again, sincere apologies and request for room change was quickly satisfied. The room shared many characteristics of the other rooms, namely the "decor", and was slightly cleaner and was acceptable to us. Kudos for being responsive, but WTF?
Maybe it was out fault for not upgrading to a "GO" room. Next time, if there is a next time... it's a GO room or another hotel!
Odd observation: ther appears to be a lack of standards for how the
rooms are stocked. One room has 3 pillows on one queen bed and 2 on the other. A single shampoo/conditioner. Maybe that works for a bunch of guys, but not for a family with girls! The room we settled into with two queen beds only had 3 towels.
We asked for more towels, telling them that there were 4 of us in the room, and within 15 minutes a smiling man appeared with a sack of toiletries (4 of everything, I think), 4 bath towels, 4 hand towels, 4 wash cloths, a box of tissues and a spare roll of toilet paper. WOW... more kudos for being responsive. Unfortunately the next day we were only resupplied with 3 towels.
My heart almost stopped, though, when my young son started pulling stuff out from under the bed. First it was a half-used bottle of lotion, then a half-drunk bottle of water, and then I pulled him out for rear of what might be found next. ATTENTION HOUSEKEEPING: When, or if, you vacuum the carpet please check under the beds for whatever the prior occupant may have left behind!
Nice surprise... no "resort fee". Pool(s) and habitat area are very nice. We didn't have time to use them as much as I would have like to. Slightly odd pool hours: 8 AM - 6 PM. No evening swimming????
Lobby and casino are inviting. Not the newest or most glamorous, but still quite nice.
Good variety of eating options.
And then it was check-out time. Given a choice between a line of people waiting to check out and a self-serve checkout machine, we chose the machine. Quite anti-social of us, eh... but whatev!
There is a bank of about 6 machines and as we walked up someone was walkling away shaking her head. Not knowing, we read the directions: swipe credit card or "Total Rewards" card. So we swiped the pretty gold card that served as our room key, which had boldy emblazoned upon it "Total Rewards (italics and fancy script lettering) GOLD" The machine kept giving a message... something like "I have no idea who you are". At the next machine over there was an employee training a presumably new employee on how the machines work. When they finished we asked if they could explain what we were doing wrong. No she couldn't... she's a trainer and would have to call an "Ambassador". So we stood by for a few minutes wondering why she couldn't tell us how to work the machine, but she could tell a new employee how the machine works. Perhaps union rules... who knows.
Well, then a very mature, tall, hansome and well-spoke gentleman approached us and informed us that the card we were using is a room key and we should be using a credit card. Then the system would search based on our name. When we pointed out the instructions and showed him the "Total Rewards Gold" on the room key, he smiled and asked us to swipe a credit card. We did, the machine printed a receipt, the nice gentleman handed it to us and bid us adieu and a nice day. Kudos!
... but do we have a Total Rewards card, or just an old room key?
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