I've had a never ending headache with IKEA. But let's start with the positive things: their employees are friendly and actually help you at the store. Their soft serve yogurt, which by the way is a dollar, is pretty good (especially during this hot weather).
However, when it comes to delivery they need to get it together. We purchased our items on Monday and had it delivered on Thursday. As we were trying to put our couch together we found the bottom of the drawer damaged. (Just my luck) I called customer service and was put on hold for 23 minutes. The rep finally got on the phone, got my info, and then hung up on me. I made another attempt, waited 30 minutes this time, and finally was able to make my claim. This was Thursday and after 4 days now I haven't heard back. I eventually returned that couch and got our money back.
We also ordered a king size bed frame and as we were putting that together we realized that we had a missing part. Now I have an incomplete bed frame in our room, thank you IKEA for all the headache you've put me through.
Tips for future customers: IKEA is good if you have all the time to diy and go back and forth to the store to get your stuff. If you want a quick fix, you're better off going to a liquidator or Home Goods.