I made a reservation here for a celebratory dinner with some family members to celebrate a new job. From the beginning I knew I shouldn't have went here. The red flags were apparent from the very first conversation I had with the woman who answered the phone.
When I called to make my reservation the woman was extremely short and told me that I HAD TO CALL HER BACK because she was busy doing something else. Which I feel is very unprofessional. Eventually the reservation was made for 630 after an inconvenient runaround with scheduling.
All of us arrived at 620, and we were seated immediately in a section that they had created for us. Everyone ordered and we conversed whiled we waited. One person in the group got their meal before the rest, understandable as we had a group of 8, but the next five orders didn't come out for another 20 minutes. In which the first person had almost already finished eating. Then the last two meals came out another 10 minutes later and were completely wrong and not even close to what they had ordered so it was sent back. I can't speak for the quality of everyone else's food but my burger was order medium and was VERY well done when it finally made it to our table.
I love the Two Bucks at the intersection of Broadview and Sprague it's absolutely AMAZING and I've never had a single issue with that location. Like I said it's perfect, 5 stars out of 5 stars. We only came to this Middleburg Hts. location as to not inconvenience the majority of our group.
NO ONE IN OUR GROUP WILL BE RETURNING TO THIS LOCATION. Save yourself the frustration and drive the extra 15 minutes to the other location on Broadview.