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| - THIS IS BY FAR MY MOST HORRENDOUS RESTAURANT EXPERIENCE.
To sum up for those who won't read my essay of a review: we arrived at 8, our mains came at 10:45 we tried to leave because the food was taking too long the manger promised to comp our drinks if we stayed for mains and then refused to do so once we ate and then threatened to call the police when we argued that they had lied to us to get us to stay and eat.
So the essy begins...
Myself and 7 other friends made a reservation over the phone on Tuesday to go to King Rustic on the same Friday at 8 for a small celebratory dinner.
We arrived promptly at 8 and notified the hostess that we had a reservation, we were met with blank stares and then asked when we made the reservation and if we made it over the phone. it was clear they did not have a table ready for us so we waited about 5 minutes while they scrambled to push tables together to accommodate us which was fine it wasn't a very big deal.
we then ordered drink and appetizers. The drinks came in a reasonable amount of time but the appetizers took about 45 minutes ... Yes FORTY-FIVE MInutes!
The Sangria tasted like watered down fruitopia, we ordered 3 pitchers and between 3 girls we had 6 glasses each. My friend who is under 5 feet, under 100lbs didnt even have a buzz she would normally be pissed drunk after that many drinks. so Im summary there was little if any alcohol in out Sangria.
For appetizers we ordered 1 fried chicken, 1 cheese dip and 1 nacho. the friend chicken was very nice (my favourite thing), cheese dip was pleasant, the nachos were mediocre as best some of the chips were soggy.
we then placed out main orders, after I kid you not another 45 mins of waiting we flagged down our waitress to see what was going on it was now 10:30 and we did not have main courses. She said she could check and get back to us. She returned to our table to inform us that they were out of beef burgers which 2 of us had ordered but that they have chicken or turkey burgers available (cant remember which) we agreed to the substitution
about 10 mins she started bringing two main courses out. The burgers that were ordered we ordered with cajun fries they came with mashed potatoes, we informed the waitress we ordered Cajun fries and she said the kitchen was out of cajun fries. So at this point the only thing on my plate that was not a substitution was the burger buns. She asked if i wanted to order something else, I said okay.... I said "I'll have the fish tacos" she said " sorry we're out of fish tacos". I said "okay, I will have the friend chicken" she replied "I'm so sorry we're out of friend chicken" At this point I was obviously frustrated. So we said you know what we're just gonna get the bills for the apps and the drinks and go.
The manager then came carrying in his hand two new burgers WITH the cajun fries we were told just 5 minutes ago they were out of. We explained our situation and that we would simply pay and leave. He apologized and said he really wanted us to have our main courses because they were ready and that he would comp our drinks. We were reluctant but he insisted so we decided to stay. at this point 2 of the 8 who couldn't wait any longer had left. They brought all 8 main courses anyways. The food was mediocre it was simply edible.
When the bill came none of the drinks we comped we asked why the manager then said he would only comp 4 beers. The table drank 4 bottles of wine, 3 pitchers of Sangria in addition to the 4 beer and this was all before the offered to comp us so we were prepared to pay for everything we consumed. But they refused and when my friend and I went up to explain that we completely understand why they won't comp the bottles of wine as we expected that they wouldnt and that they are making us pay for food we didnt even want to eat, we basically did them a favour by staying and paying for food that took an hour to come the least they can do is comp the sangria and beers like promised, the female manager said if we did not pay our bills and leave she was going to call the police.
IT WAS A HORRENDOUS EXPERIENCE. I WOULD NEVER IN MY LIFE SET FOOT BACK INTO THIS RESTAURANT!!!!
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