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| - I have been a very long term customer at this bar. I have been patronizing the place since the days it was called Wally Gators. I have cousins who frequent this bar even more then I, Lindsay and Leslie MacNeil, (many long-term staff would know them well) and I have always loved the food quality, the friendly people and the customer service that was so refreshing. I like chicken wing flats..really dislike the drumsticks.. and this bar has always been willing to give me the flats. No arguments. So many places have excuses about "pre-portioned servings" and such and at the end of the day it's basically saying that they won't tailor an order to make you happy they just want it convenient for them. That's not customer service, it's Hobson's choice.
In any case, all of this has been great and I have never had a true issue until last night. I was there with 2 other people who have also frequented the bar and it was a karaoke night. I've been there many a time on those nights, but this time it was drastically different. The music was so ridiculously loud that all three of us couldn't hear each other without yelling. We were at the booth almost beside the door which is NOWHERE near the stage. I was there first with just my roommate and he commented first and then my best friend joined us and eventually he just burst out with "Oh My God..this is deafening..I'm going to cancel my order in a minute."..
I told our waitress, but she was new and was unsure what to do. I went to the bartender and she wasn't very sympathetic and almost shrugged as if to say "it is what it is". Eventually we just got so fed up we called for the manager. At this point we had just began our 3 pints and were waiting on a food order. She came over and not only did she not apologize one bit for the problem, or admit that it was ridiculously extreme except to conditionally say "Oh well some songs are much louder then others..see this one isn't so bad"...but yet we were literally shouting to each other to be even heard in this conversation!
My friend who joined us last laid into her and said "Look, I work in a nightclub and Kendall.. (me)..is a singer/keyboardist that works bars. We are very used to loud music and we aren't old fogeys, but this is bloody ridiculous. If you won't even go and ask them to turn it down then we are going to leave and forget our order.".
Her response was basically "Well I'm sorry, but this is Karaoke night".
We left and ate at a nearby patio and we were still aware that we were half deafened for a good hour after it. We were yelling at each other until our ears came back to normal.
This was inexcusable. There was absolutely no need for that amount of volume, the right thing would have been to go up and immediately have them drop the level. The establishment is a restaurant/pub that serves food and drink. It's not a concert hall and truly deafening levels of volume are inappropriate. I miss the Newfoundland couple Sandra and Gerard who were running the place for many years. They just moved back and apparently the new management is not an improvement.
Sincerely,
Kendall Partington.
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