I was referred to them by my warranty company when a guest bathroom shower stopped delivering hot water the day before Thanksgiving (and the day before extended family was to arrive for the holiday and weekend). Brandon called to confirm that Jason would be coming, and Jason arrived in an timely fashion and with the right part, cheerfully replaced the mixer value, and was careful to avoid leaving any mess. Very happy with service, and glad I hadn't read the negative reviews or I would have been worried needlessly. I'd use them again.