This review is for the service department- they take multiple cars at a time and take hours for a simple oil change...They have a team system that's been less than friendly- This place is huge and offers all the bells and whistles - i.e. Cafe, Hair Salon, play ship for kids, - but honestly, I'd rather have nothing and have my car in and out so I can move on with my day. I made an appointment at 7 am thinking maybe getting in first thing will get me out quicker- I needed to leave by 8:15...Not hardly!! I was told the techs don't even get there until 8!! What?! Then why do you take 7 am appointments?! After sitting and waiting 20 minutes for the service guy to even come talk to me- his response was to reschedule me- that an hour and 10 minutes is pushing it to get done....Very frustrating as there isn't any other Toyota dealership on this side of the valley and they know it- so they could care less about offering friendly and helpful service...They've made one large dealership- sometimes big is TOO BIG and some people may like a smaller more personal experience! ...We own 4 Toyotas and just bought a car here two weeks ago- which was a better experience than the service department has ever been! ...Where we came from, the Toyota dealership offered amazing service...I guess in the city it doesn't work that way