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| - Great business if you like sitting in a chair for hours. I had an eye problem and went to the Ahwatukee office for an afternoon appointment, my kids in tow. After waiting a while, they told me the doc was dealing with an emergency and would be delayed. I completely understood. After a COUPLE HOURS I tried to reschedule and while the staff was very kind, they wouldn't let me reschedule. They kept saying, just a little longer. My kids were hungry for dinner so I said I was leaving, so they hurried me into an exam room and left me there a while longer! I sat there and listened to my doctor in the next room do a whole appointment with another patient. Obviously he wasn't ready for me like the staff said. But finallly, I got the care I needed and it helped. I feel like the doctor really listened to me. So, a few months later, 2 days ago, I went for my follow up at the Tempe office for a MORNING appointment. I got there 15 minutes early, but was not seen by the assistant for at least 1/2 hour after my appointment time. Then I got processed in by the medical assistant, and was put in an exam room. An hour and 5 minutes after my scheduled appointment, I walked out. I told the receptionist my name, and that I was leaving because I had been waiting so long. She just said, "Alright." I was furious; my day off was shot, no apologies, no explanation. I know doctors have emergencies, but that must not have been the case here. I am incensed at the lack of customer service. Each individual person I dealt with at both offices was very nice, but the entire office system at both offices is inconsiderate of my time. I am a consumer and I would not stand for this behavior at a restaurant or a store. I believe they should have told me, on both occasions, "We're running at least 45 minutes late. Would you like to reschedule?" Unless you need one of these physicians for their particular specialty, vote with your feet. Walk away. Unless you really like sitting for hours and being disregarded.
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