This is the worst rental company ever. Apparently if you're local you need proof of insurance AND a utility bill. Go f yourself!!! NO YOU MAY NOT HAVE THAT INFORMATION!!! Crooks. They claim its in the rental agreement, but when you book through a third party vendor (priceline, kayak, etc) they don't say anything about that???? Walked right over to Advantage. I'm glad, because Advantage bent over backward to help us after hearing this ridiculous story. Payless does not deserve ANY of our money.
P.S. If you look at the 30+ filtered reviews this place has, you can see that people make Yelp profiles to write about their negative experiences with this place. When your anger is so bad that you create a profile just to get the word out, then you KNOW this place is bad. There is a possibility that some are fake. BUT, with the majority of the reviews all being one star and then all of the filtered reviews being one stars but one time reviewers, you can't help but wonder if this place is trying to be as awful as it is.