No regard for customer service, but hey, they had what I needed--old-school PC-TV converter. They seem to live by the motto, if we stock it, they will come. An overwhelming store to try to navigate, and no product help from employees (who are all male, it seems, and attired like Mormon missionaries who don't know what an iron is). If you have any patience, go to the Internet. If not, go to Fry's (for as long as they survive?).