PLEASE DO NOT RENT FROM THESE PEOPLE. If there was a zero rating available I would give it to them.
There must have been 25 people in line with only two agents working. After waiting 20 minutes or so the line had not moved at all. After 45 minutes we had moved up only a few more feet.
So I stepped out of line and made reservations at Alamo for only a few dollars more. When I walked back past the EZ line the fellow behind me had not moved much. I would estimate that it would have taken 2 hours to get a car at EZ.