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| - I'm not a huge breakfast food foodie, but Egg Works has the best chicken fried steak I have tasted to date.
Yesterday was my second visit to an Egg Works establishment and my first visit to this location on south Rainbow. This restaurant was very busy at 1pm on Sunday - for breakfast. It was nice to be able to sleep in on a Sunday and still go out to breakfast during lunchtime.
When I entered the restaurant, it was packed. The hostess, who looked and acted like she'd seen a full shift already, took our name and told us to wait five minutes. She managed to do/say all that without once looking at me. The thought occurred to me to turn and run, but Yelping has kind of made me stick things out for the sake of the review! Within five minutes, we were seated in the middle section of this open restaurant at the end of the row at a small table for two. Since I knew what I wanted, I didn't need to look through a menu. My son, however, took about five minutes to settle on which omelet he wanted. Our menus closed up to signal someone that we were ready to order. Nope, we waited for another five minutes as we watched servers race by us one by one. We even experienced some servers' toss their tray by their side and drench the floor and our feet with the water that had rested on their trays from beverages. I forewarned one server who was carrying several heavy plates as he passed over this puddle next to our table. This gentleman did clean the floor by my ankles after returning with empty hands. Still no server for us to take our order!
Suddenly, Bridgette approached our table. She asked if someone had taken our beverage order. I told her "No!" so she took our beverage order and then told us she would let our server, Lisa, know that our table belonged to her. Upon bringing back out beverage order, there was still no sign, apology, or eye contact from Lisa. I actually watched Lisa maneuver around our table numerous times. So, Bridgette took our food order. I ordered the chicken fried steak and my son ordered the chili rellenos omelet. After this order was taken, I saw Bridgette patiently waiting for Lisa to finish an order as she held a ticket in her hand. I had a funny feeling that she was planning to give our ticket to Lisa. So, I motioned Bridgette over to our table. Upon confirmation of her intention, I told her she took our order and would remain our server or we would leave. End of story!
Bridgette was wonderful and the food was excellent. The restaurant was a zoo, however. I understand busy, but patrons also deserve to enjoy their meals. I found myself protecting my belongings (e.g., purse, iPhone) from possible water damage. Honestly, I felt like I was watching an Indy 500 race and betting on who would fall on the newly forming puddle of water collecting in front of my table again! There was also something rather unprofessional looking about the Egg Work apparel in general - tight jeans even on hostesses and management. I continued to watch as staff cleared tables clanking dishes into bus tubs that were placed on chairs and hostesses that dropped menus at tables without so much as a "enjoy your meal" before turning and walking away.
Somewhere towards the end of our meal, I noticed a sign explaining how to obtain service. Seriously, it was a sign that educated me on the yellow sad face or the black happy face. If I was unhappy and needed service I was to flip and reveal the egg shaped sad face attached as an ornament to my condiment tray. If I was happy or everything was fine, I was to have the black egg shaped happy face on top. Really? Can I take a minute to rant about service? Too bad, I am going to do it anyway! What is wrong with looking at people? Is it really that hard to see that your customer is aimlessly staring at you for assistance? Is it that hard to ask your customers how they are doing? Would it be too much for servers to prepare a table for the upcoming meal (e.g., ketchup, sugar, silverware, napkins)? Is this why I couldn't get Lisa to notice my table? Good thing Bridgette used her brain and wasn't self reliant on a yellow/black symbol to denote my need for service.
Come-on guys, this has to be done better. You have a good produce for a fair price but poor customer relation skills. I may visit another location and see if this is an Egg Works philosophical way of doing business or a single establishment problem.
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