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  • Wow. This 1-Star rating does not reflect the usual service I had found in this store in the past, but this reflects my most recent experience today, and it needs to be said. AT&T and I in general have a weird relationship. I've found them at times to be more expensive than I think they should be, but they have always been willing to work with me to stay within budget, offer me alternatives, and have overall treated me fairly and with courtesy. I wanted to see if I could find some price saving measures for my phone. In supporting two iPhones, I wanted to see if I could lower my pay to fit our current needs, as we don't need some of the features that we previously had. I've been to Rampart before, and I've normally been treated well. Today, I got to speak with some pouty pretty boy who spoke in mumbles, and didn't make eye contact with me, smile... not a hint of civility. Whatever. I'm not here to make lifelong friends. I'm here to see if I can figure out better pricing for my phone services. I tell him my scenario, and after he types in my personal information, I ask if there's any way I can save a few dollars. "You have the best plan", he mumbled at me matter of factly. No alternatives, no suggestions, no practical or even impractical solutions, explanations or advice. "So I can't lower my bill at all", I state, looking at him incredulously. This time he bothered himself to look up at me. "Nope", he responded coldly. And that was it. I looked at him to see if he had some sort of On/Off switch, like maybe AT&T corporate was test-marketing some sort of emotionless robot prototype in their stores that gave only generic answers without research, effort, or exposition on why things the way they are. He stared at me until I reconfirmed my current price, and went back to staring at me with his emotionless pouty face. I left and went to the store on Lake Mead Blvd. The guy there was nice, helpful, and worked with me on finding a solution to lower my monthly phone bill. Rampart AT&T managers: Tell corporate that their robot salesmen idea needs to be shelved, and that they'd probably save money and retain long-term customers if they start hiring human employees again. I'll be going to Lake Mead now, thanks, unless you get rid of "Roboto the Pouty Sales-Bot" (aka Mike).
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