I've been a cox communications customer since I moved out here & haven't had any problems w/ them actually. The internet seems to be just fine & works well. The cable service is good too. I've never really had major problems. My HD-DVR though had some pixelating problems after a couple of years of having it. Had a tech come out to my home & was told I needed to replace it. But myself being a busy bee, I didn't get to bring it in to their office to replace it. It still worked fine though. Only thing is their rates are going up a little so we decided to try to save some money on cable bill. I found a promising deal w/ Directv just recently which I've had them before & no problems so we decided to switch cable companies. We're still cox customers though.... just for the internet.