| rev:text
| - If you need cheap furniture, desire horrendous customer service, want to feel like your after-sale business doesn't matter..... then by all means, go here!
My wife and I moved here from the mid-west a few years ago and were looking for some reasonably priced, quality, furniture. After looking at all the reviews at the time, we decided to come here.
We were greeted warmly by the sales staff and were treated wonderfully. All of our questions were answered and we felt that we were getting a great product for our dollars. We were able to purchase a daybed, mattress, and box spring for my wife's Mom.
We decided to go back and look for a dining room table for ourselves about 9 months later. We found, what we were told, was a SOLID wood table with a lazy-susan center. We loved the table and were happy with the product, until we tried to move it. We carefully laid it on it's side to remove the legs and bottom platform. Everything was fine until we actually tried to move the tabletop section. The lazy-susan fell out and the laminate chipped and what we found out was press board was severely dented. So, our SOLID wood table, wasn't solid wood. That was the first nightmare. I contacted Big's to find out what was the cost of a replacement lazy susan. After I explained that it was MY fault, the woman insisted on filing a claim to get the part replaced under warranty. This was on March 1st.......NIGHTMARE #2. It took 12 calls in 6 weeks, to find out that it wouldn't be replaced under warranty. I was charged $186.00 for a replacement top. That was fine with me, just get me the part. Another 12 calls in 6 weeks to find out when it would be ordered, shipped, and when I would receive the part. AT NO TIME WAS I CALLED AND UPDATED ON THE STATUS. Finally a young man named Frederick called and said the part was in and ready to be picked up. This was YESTERDAY, 5/28. I picked up the part and opened it in the store to inspect it. The stain wasn't right, but it was passable. Third nightmare. I brought it home to put it in the table.... and it wouldn't go up or down properly, 4th nightmare. I wound up taking the new part apart and installing the old parts underneath to make it work.
I will NEVER go back there for furniture, or anything else for that matter.
I STRONGLY advise anyone who takes the time to read this, to go someplace.....ANYPLACE, else. DON'T do the financing, save your money until you can afford to purchase good quality furniture.
If you DO go to Big's.............. you've been warned!!!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)