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  • Came here for a 50 minute facial. I arrived about an hour early so I could have time for a full tour to get acquainted with the spa area. The tour lasted about 45 seconds even after I informed the attendant I had never been there before. If I hadn't done research before hand by looking the place up online I wouldn't have found out about the pool, bistro, or fitness center. That's pretty disappointing after having just had to pay a pretty high price up front for a facial with 20% gratuity (not an option, they automatically add this and have you pay up front). Regardless, I was fine figuring everything out by myself. I enjoyed the steam room before heading up to the relaxation room before the facial. The room looked awesome, tons of lounge chairs, a fireplace, water, & snacks. However, there was no spa feel at all thanks to over a dozen people in the area talking in loud normal voices. They probably need to dim the lights, raise the music level, and put up some signs. There was literally no relaxing here. The actual facial was very nice. Good quality with someone who knew what they were doing. It was good both quality wise and for relaxing. I enjoyed the pool, steam room, and shower before leaving. No steam shower though which would have been a nice touch. In the parking lot as I was leaving a man was yelling at his wife and it kept getting louder until he started physically beating her. I ran back into the spa to alert the staff. What a chaotic end to the whole experience. You'd really just expect this to not happen at this kind of facility. Kinda ruined the relaxing tone of the experience. Probably won't return and instead would visit another spa in the area.
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