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  • Service was way below average. While the chicken tortilla soup was delicious, it came out at the same time as my entree which is unacceptable. The server nonchalantly said they had to make a new batch of it. It would have been nice to know before it came out that there was going to be a delay. My salad came out with tomatoes, and I specifically asked for no tomatoes. When the server brought back out a new one it had remnants of tomatoes still in it so I ate around them. Once I brought these to the attention of the server, he never once came to check on our meals and see how we were doing. He never refilled our drinks. We also asked about the draught beer selections and the server was not knowledgable on these and did not even offer to go and find out information on them. There needs to be more of an emphasis on service. Even though this is a casual family chain, attention to detail is still important. Retrain your employees, specifically Kyle, I only found his name out from the check he dropped. He didn't even apologize for the mistakes throughout the meal when he dropped the check.
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