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  • Over the past few years I can't think of one time that I have had anything but good experiences when I visit this or any Microsoft Store for that matter. Although my recent experience was good, it was not up to my or Microsoft's expectations. Here's why. On Friday the 20th, I brought my dead HP laptop to the store, because I was going around in circles between the GSOD and BSOD. Upon arrival I was met by Jack, and explained and showed him the problem. Jack took the battery off, did a search and in a matter of fact tone of voice, told me that according to HP, my laptop was not capable of running W10. I told that I had been running W10 with no problems other than those created by myself. He asked if I had run the update checker and I told him that I had. I ran over a couple of things with him, and after signing their repair form, left. When I returned on Saturday to pick up the laptop I was met by the usual friendly and up beat people, and handed off to Jack. Once again I was made to feel that I was of no importance, and quite frankly that he was so far above me that for him to help me was beneath him. After we had done the paper work, and paid for the repair, Jack handed me the receipt, turned, and uttered Have a Nice Day, and left. No thank you, no stop again if we can be of help, no nothing. IMHO total disdain was shown by Jack...... Of course I will return I'm not going to let one rotten apple keep my out of the barrel. Jack, if you read this, remember that no matter how smart you think you are, when you're in customer service, you treat the customers with respect.!
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