Hit the button and the garage door moved all of 3 inches. After messing with it a bit and figuring out that pulling the emergency cable was getting me nowhere fast, I jumped on Yelp and found HNS. With a consistent 5-star rating, I just didn't look anywhere else. Called at 7:30am and Travis had a tech out to my house within 3 hours. It took Jason one minute to diagnose the problem--which wasn't apparent to me until he pointed it out. I've been in that garage at least a thousand times and never paid attention to the springs. We talked about the repair and replacement pricing, which was fair and reasonable, and he installed new torsion springs, plus helped me coordinate all the remotes and reprogram the keypad. And, he did the springs while my car was in the garage (I'm sure it created a challenge) and he left no debris or scratches anywhere. Great tech, Jason--very professional, knowledgeable and friendly--nice service all around from HNS, including Travis. Thanks to you guys, I didn't waste much of my day off. I am a very satisfied customer and will definitely use HNS when it's time to upgrade the old Craftsman unit.