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  • Christmas shopping here was not a good experience this year. While I expect long lines during the holidays, I also expect clearly stated signage for "special holiday rules" regarding returns and purchases. After waiting in a 30 minute line to make a return and buy some merchandise, I was told I needed to go to customer service for the transaction. I was out of time that day, so they held my merchandise and I returned the following day to buy my items. This time, I waited in the customer service line and returned my item, but when I went to purchase my new item, I was told I had to go back to the front to buy that. I explained that I had already waited up there by mistake and could she kindly ring up my 2 items and she said "no, the rules are different at Christmas and we're too busy." I then said disappointed, but certainly politely, "Well, then just keep the items, because I'm truly done waiting in these lines and not knowing all of your special rules" to which the clerk replied "It's the holidays. Obviously you can expect lines." I'm giving two stars here because they held my items, but I will definitely be shopping at Macy's for all of my Christmas purchases next year because I have their credit card as well and they were just lovely all around - they even give you boxes still and Kohls got rid of them this year.
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