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  • HORRIBLE SERVICE! HORRIBLE PROCESSES! I used Air Canada for the first time on a recent trip to Montreal and was blown away with the horrible service (both from representatives in Canada as well as the US). We showed up about an hour before our flight because we were delayed and the woman at the desk chewed us out like children for being late. She claimed she was the manager, and had all the other attendants and others in line staring at us as she chewed us out over being late.In the end, she didn't let us on the flight, even though it was delayed and there were seats available. She made us exchange our ticket for a ticket to another city just to be on Standby for the flight that we actually purchased that had available seats. How does that make sense. This flight was delayed (ultimately 2 1/2 hours) but they wouldn't tell us if we were getting off the standby list until AFTER the flight they made us transfer to already left!!! Fortunately, we were able to make it on the flight, but after so many hoops, and so many people that were incredibly incredibly rude to us after paying $750 for coach seats to a location less than an hour flight. The attendants were all disorganized with the absolutely worst attitudes I have ever experienced. I do not know how this airline gets away with such horrible procedures and absolutely wretched customer service. And this is only the experience of us leaving Canada. There was an entirely seperate horrible experience of flying in that I cannot even go into right now. But I can tell you it ended with us speaking to the manager. When we asked what would be done, she said, "Well you can call our corporate customer service, but they will just apologize, and I've already done that...so I guess you'd be wasting your time." I have never been treated so shabbily for any service whether it was in a restaurant, service provider, or airline.
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