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| - This review is going to be long. I would be hard pressed to ever use Low Budget Movers again. We contacted them via their website approximately 2 weeks prior to our move. We were moving about a mile. We had a 3 bedroom home to move but figured with the lack of distance we would ask for packing service to help eliminate some of the stress on ourselves. This move was a last minute decision for us, so the packing service was highly important. We spoke to Brian and he quoted us $85/hour for 2 guys (the same price for packing and moving). We were told they would show up Thursday around 1pm to pack and then move us on Friday at 7am.
We purchased a lot of boxes ourselves as the cost from Low Budget Movers was $3.50 per box. We knew we could get them cheaper elsewhere so we purchased about 50 boxes ourselves, tape and packing paper. Thursday came around and we had done very little packing because we knew we would be paying them to do so. We began packing just to get started knowing that the movers would finish the job when they showed up at 1pm. Well, 1:00 came and went. I called Brian at 1:30 to get an ETA and was told that the guys were running behind from their previous job and would be at our home by 3:00. So we continued packing. By 4pm, we still hadn't seen anyone from this company and so I once again called and spoke with Joe. He stated the packers should be there by 5pm. Again, we continued packing and taking numerous trips ourselves to our new home. I called Joe again at 5:30 and this time was told they should be there in 30 minutes. Finally at 7:50pm, two guys pulled up to our home. These two guys told us that they had just been told about the job an hour before and had spent the entire day moving a 4 bedroom house. WTH????? How were you just told about a job that was suppose to be started 7 hours earlier? Well these guys walked through and saw that we had done about 90% of the packing in the house and said that a "fresh" crew would be able to knock out the rest in the morning no problem. Ryan and Kathel told us not to pack anymore, so we finally quit for the night. They indicated that they would most likely be part of the morning crew so they left. No packing was done and they were there approximately 10 minutes.
The next morning we were scheduled for the movers to be at our home at 7:00am. So we got up early and woke up our 3 kids at 6:30 to make sure they were up and out of the way for the movers. The movers didn't show up until 8:15am. I was in shock. I have moved numerous times, many times cross country and I have never had a moving company show up this late, especially when they didn't have a prior job. The two movers from the previous evening were nowhere in sight and so we had to explain everything that had transpired the day prior. Sam and J.R. were ready to get moving but realized that there was still quite a bit of packing left to be done. So at about 9:00am, Joe (manager) and 4 guys showed up. We had 6 guys working on our move for about 2 hours due to all the packing that wasn't done the prior day. We were only charged the $85/hour that we were quoted but the lack of professionalism was still fresh in our minds.
Due to the need to continue packing, our move wasn't completed until 5:30pm. Sam was great and took off the time for needing to change trucks when more guys arrived as well as didn't charge us for the supplies they had to use to complete our move.
The only other complaints I have are the lack of actual professional packers and lack of property damage controls (both household items and the actual house). I was surprised to see a lack of padded doorways to avoid damaging walls or door frames as furniture was moved out (or when they were moving furniture into our new home). Nothing was laid down to protect the carpet of our new home while they wheeled 1-2 dollies at a time through our living room and up our stairs. Many items were packed so hastily that they were broken. The movers didn't even bother using garment boxes for our clothing. My wife had a $300 dress wadded up into a ball and shoved into a regular moving box. We had numerous dress suits and evening dresses shoved into boxes without a thought. These items were already in garment bags hanging in our closet so that alone should have been an indication that these didn't go into normal moving box. This is just unacceptable service.
We made many trips ourselves with numerous boxes and breakables. I can't imagine the items we would have lost had Low Budget Movers been allowed to handle them. In the rush and attempt to only use one truckload, many items were left in our garage as well as the backyard. We had many garage items just thrown into the truck without being in a box and now they are broken. While we appreciated Sam and J.R., the overall management of our move was a mess. I am giving this company 2 stars rather than 1 simply because Sam and J.R. tried their best with very limited support.
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