Any thriving restaurant needs to understand the marriage of great customer service and consistent food. The consistency here is not a given. My first experience, the food was good as expected, tailoring alot of flavors to an American palette rather than your traditional Thai one. The service, like most reviews have stated, is courteous but very short handed and overwhelmed at peak dining hours.
My last and most recent visit was somewhat disappointing. My panang curry was really flavorful and packed the right amount of spice. However, witnessing bad management practices definitely left a sour taste in my mouth. I ordered take out ahead of time to minimize the wait but ended up spending over 30 minutes waiting simply for change. Scolding an employee and fighting over who the customer belongs to is never meant for display at the register. I'm disappointed given that Thais are known to be friendly and so welcoming.