Ordered takeout. When I got there it was five minutes before anyone bothered to show up at the counter, then when she did, she informed me that they had to remake one of the orders due to a mistake. I asked how long and she said not long. She did bring me a large drink while I was waiting but it was full 12 minutes before the breath my order out. The order of onion rings that came with one of the burgers was ridiculously small. And the wait time to fix the one meal didn't fix the other two meals getting cold. Chili's dropped the ball on this one. Also, lose the Tip jar on the counter where they don't provide any service but bringing a bag of food to you. You pay the same amount as you would if you set down with your family, but you don't get any of the service refills etc. White tip? It's an annoyance, and you feel like a schmuck if you don't leave something.