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  • 1 star. Yes, you are probably thinking that I am an asshole. My girlfriend and I stopped here on a Sunday night at 7pm. We have heard all about Burgatory and how great the burgers are from friends. I ordered the Deluxe burger and she ordered the Meat your Maker burger, both medium cooked. When we got our burgers we initially thought wow, the quality of the bun looks like something you buy in a plastic bag at the grocery store for your backyard BBQ. But, putting our worldly palates aside, we tried the burger. The meat was cooked to a perfect medium, the cheese was not melted, and the bun was DRY and unappetizing -- NOT the brioche buttery joy that we were expecting on our $14 burgers. When our waitress asked how everything was going, my girlfriend politely asked if the buns that we had were considered their brioche bun. The waitress chuckled and said that we shouldn't come to Burgatory on Sunday evenings because they always run out of Brioche buns and then have to use Giant Eagle (grocery store) Buns. WTF?!?!?! We automatically told her how crappy that quality of the bun was and that we were completely unsatisfied. It is beyond me why we were not informed that the Brioche buns were out of stock. We both would have changed our order completely. So I asked for a discount, she replied by saying that I was being too forward & that she would ask her manager. To be honest, our whole meal should have been free. We were not trying to be cheap, just unsatisfied customers that were not informed about the bun swap. Moral of the story: Do NOT eat at a place that specializes in Burgers, but thinks that it is okay to just swap out a Brioche bun for a store bought bun. They have no idea what quality means. And for that reason, we will never be back -- Even though they gave us a free coupon for a milkshake on our next visit. Two thumbs down, Burgatory. What a disappointment.
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