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  • Absolutely worst pet grooming and boarding place ever. We are currently away on vacation and arranged for our dog sitter to drop off our dog at this location after making a reservation through the main number. She called us at 4 am to make us aware that there was no reservation in the system. This is the second time this happened now. Unfortunately, Alex was working this morning and was a complete "bitch" - pun intended. We had to be woken from our vacation to be told she was rude and refused to let our dog board there. Our dog has been at banfield and just boarded at a different location last week but of course that didn't matter. She was adamant and not reasonable with my dog sitter at all. She was requiring her to fill out a new dog form with medical Information and vaccine information that she didn't have on her- despite us boarding last week. There was no empathy or compassion at all. She created a situation of stress and made things more difficult than they had to be. I do hope someone from pet smart corporation reads this and appropriately deals with this clearly disgruntled employee that does not take the customer into consideration at all.
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